Refund policy

30-day returns

Request a return within 30 days of delivery. Items must be unworn, unwashed, free of odors or damage, and have any original tags attached. Please keep your order confirmation or other proof of purchase.

Start a return

Use our contact form with your order number, the item you want to return, and the reason. Wait for return instructions and the correct return address before sending your item.

Return shipping

For a change of mind or a different size, you are responsible for return shipping. We recommend a tracked service and keeping your proof of postage. We do not charge a restocking fee. Original shipping charges are not refunded for change-of-mind returns, except where required by law.

Damaged, defective, or incorrect items

Please contact us as soon as you notice a problem. Include your order number and a description of the issue; we may request photographs to help resolve it. If your item arrived defective, damaged, or incorrect, Terrestrials will cover any required return shipping and arrange a replacement or refund.

Refunds

After receiving and inspecting your return, we will let you know whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Exchanges

For a different size or design, request a return and place a new order. Replacement availability depends on stock.

Exclusions

Gift cards and items clearly marked final sale before purchase are not eligible for change-of-mind returns. This does not limit remedies for defective or incorrect items.

Your consumer rights

This policy does not limit any cancellation, refund, or other consumer rights that apply under the law where you live. Where those rights provide greater protection, they take precedence.

Questions? Contact Terrestrials.